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Frequently Asked Questions

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What is Physiotherapy?

A physiotherapist is a healthcare professional who promotes movement and function following an injury or surgery. They have an in-depth knowledge and understanding of the human body and are well trained with hands on skills and exercises to get you back on your feet. A physiotherapist works with people of all ages and treats a vast amount of injuries.

What does a Physiotherapist do?

What are the most common injuries physios treat?

Physiotherapists treat a wide variety of injuries from sports, daily activites (such as gardening) or work related RSI. Physios also treat post-operative orthopedic patients. Musculoskeletal; lower back pain, neck pain, shoulder sprain, knee sprain, sciatica, muscle strains. Repetitive strain injury; carpal tunnel, tendinitis, tennis and golfer’s elbow. Postoperative; Total knee replacement, total hip replacement, ACL reconstruction, meniscus surgery (menisectomy) shoulder rotator cuff repair, ankle reconstruction. Sports injuries; knee injuries (ACL, meniscal tears, MCL, patella dislocations and LCL strain), lower back strain, shoulder dislocations, rotator cuff tears, ankle sprains. Post fracture; radial head, ankle fracture, wrist fracture.

How do I make a physio appointment?

You can call us on: (09) 973 7056, or 021 298 3993

What are your Physio co-payment charges?

The cost of your Physio session will depend on whether or not you have ACC or insurance cover. We have an affordable surcharge with ACC. Please call us for more information 09 973 7056

Do I need a doctor’s referral to see the physio?

No, physios can assess and treat your injury without a doctor’s referral. However most health insurers require a doctor's referral before they authorise cover of fees.

Can a Physio prescribe pain relief or write a medical certificate?

No, physios cannot prescribe pain relief or write medical certificates for work requirements. You will need to see your doctor for these or your physio can refer you back to your GP/doctor.

Is my injury covered under ACC?

ACC covers some cost of your treatment and we have a small surcharge on your claim.

How do I apply for ACC cover after an injury?

Registered physiotherapists can apply to ACC on your behalf following an accident causing an injury. We simply file the ACC form on arrival.

Can I use an existing ACC claim from another provider?

Yes, as long as your ACC claim is still valid.

What should I expect on my first visit?

Your first appointment is often a bit longer, the treating physio will gather information about your injury, assess and formulate a treatment plan for you which may include: injury education, hands on treatment and home exercises and stretches. If required they can also refer you to xray, ultrasound scan or to the specialist.

What do I need to bring to my first physio appointment?

Bring any relevant information that may include your doctor’s referral, hospital discharge letters, medication list, reports for x-ray, ultrasound or MRI.

What treatments or interventions may I receive?

This depends on your injury. Your treatment can include but are not limited to: massage, acupuncture or dry needling, joint mobilisation, strengthening exercises, balance exercises, stretching, muscle and movement control.

How many visits will I need for my injury? Is it a quick fix?

The number of treatments will vary depending on the severity of the injury. Once the problem is identified your physio will discuss with you the appropriate treatment plan.

How frequent and how long should I see the physio?

This again depends on your injury, for more severe or complicated cases, the physio may need to see you twice a week for the first two weeks and then further apart afterwards. A rule of thumb if the injury is non complex, you could achieve good improvements within 4-6 sessions, if this is not the case further investigations or referral to a specialist might be needed.

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